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MetricLeave, complaints and workforce rights

Complaints about own-workforce matters filed through designated channels

Measurement answer

What this metric measures

Complaint records about own-workforce matters filed during the reporting period through designated workforce concern channels or, where applicable, OECD National Contact Points, excluding discrimination incidents already counted separately.

Specification

Metric specification

Result format
Structured table
Unit
Own-workforce complaint filings (distinct records)
Reporting basis
Reporting period or measurement date declared by the source method
Aggregation
Sum only non-overlapping rows with compatible populations, periods, definitions, units, and deduplication rules.
Pillar
Social
Topic
Leave, complaints and workforce rights
Controlled domain
Workforce
Entity type
Metric

Reporting boundary

Count complaint records, not complainants, affected people, allegations, unique incidents or substantiated findings. Exclude discrimination incidents already reported under the current ESRS discrimination count. Deduplicate cross-channel transfers and repeated filings before aggregation. Sum only mutually exclusive channels or jurisdictions under the same filing rule. Status rows are alternative views and are not additive.

Verified source occurrences

Framework coverage

This is one canonical metric. The bindings below show every verified framework occurrence without creating duplicate metric pages. Edition, disclosure, role, and relationship remain source-specific.

  • Adopting Disclosure

    European Sustainability Reporting Standards

    Source evidence
    Publisher
    European Commission
    Edition
    Consolidated 1 January 2025 edition
    Requirement
    Not Specified
    Relationship
    Defines Disclosure
    Mapping outcome
    Direct Evidence
    Source locator
    S1-15 paragraphs 91-94 PDF p211 and AR96-97 pp232-233; S1-17 paragraphs 100-104 pp212-213 and AR103-106 pp234-235.
    Open official framework source
  • Adopting Disclosure

    GRI Standards

    Source evidence
    Publisher
    Global Reporting Initiative
    Edition
    2016 edition
    Requirement
    Not Specified
    Relationship
    Defines Disclosure
    Mapping outcome
    Direct Evidence
    Source locator
    effective date and rights PDF pp1-2; Disclosure 406-1 p8; discrimination, harassment and grievance glossary p9
    Open official framework source

Value structure

Dimensions and units

Unit
Own-workforce complaint filings (distinct records)
Reporting basis
Reporting period or measurement date declared by the source method

Unit meaning: One unit is one deduplicated complaint filing, not one complainant, affected person, allegation, incident, or substantiated finding.

Table fields and units

  • Current ESRS S1-17 edition
  • Own-workforce matter scope
  • Internal concern channel, grievance mechanism, OECD National Contact Point or other qualifying source channel
  • Employee, non-employee in own workforce, unknown or combined affected population where source reported
  • Issue area without inferred sensitive category
  • Reported value
  • Own-workforce complaint filings (distinct records)
  • Measurement-source edition
  • Assurance status

Published dimensions

  • Current ESRS S1-17 edition.
  • Own-workforce matter scope.
  • Internal concern channel, grievance mechanism, OECD National Contact Point or other qualifying source channel.
  • Employee, non-employee in own workforce, unknown or combined affected population where source reported.
  • Issue area without inferred sensitive category.
  • Discrimination-exclusion flag.
  • Filed, transferred, withdrawn, open, closed or other source-reported status.
  • Duplicate or linked-case key.
  • Anonymous-report handling.
  • Jurisdiction.
  • Privacy or cell-suppression status.
  • Reporting period.
  • Source and assurance status.

Disclosure method

Formula information

Status
Not applicable
Formula type
Structured Disclosure

Disclosure form

No single formula

Populate the structured fields from qualifying source observations and retain each field-level unit, boundary, status, and method; do not collapse the disclosure into one calculated value.

Verified sources

Evidence and status sources

Sustopedia checked each record-specific claim directly against primary publisher material. Labels distinguish current measurement authority from future compatibility and corroborative, legal, edition, or method status context. Corroborative evidence can support a stated limitation but cannot establish the core measurement by itself.

Measurement evidence

  • Measurement evidenceChecked 15 August 2026

    Commission Delegated Regulation (EU) 2023/2772, consolidated 1 January 2025

    Publisher
    European Commission
    Edition
    Consolidated 1 January 2025 edition
    Locator
    S1-15 paragraphs 91-94 PDF p211 and AR96-97 pp232-233; S1-17 paragraphs 100-104 pp212-213 and AR103-106 pp234-235.

    Supports: Supports the measurement definition, boundary, and source-reported fields for Complaints about own-workforce matters filed through designated channels.

    Open official source
  • Measurement evidenceChecked 15 August 2026

    GRI 406: Non-discrimination 2016

    Publisher
    Global Reporting Initiative
    Edition
    2016 edition
    Locator
    effective date and rights PDF pp1-2; Disclosure 406-1 p8; discrimination, harassment and grievance glossary p9

    Supports: Supports the measurement definition, boundary, and source-reported fields for Complaints about own-workforce matters filed through designated channels.

    Open official source

Use with context

Interpretation boundaries

Method disclosures required

Source-edition basis: Commission Delegated Regulation (EU) 2023/2772, consolidated 1 January 2025 — Consolidated 1 January 2025 edition; GRI 406: Non-discrimination 2016 — 2016 edition. Retain the exact source edition on every observation; later editions require a separate method profile.

  • Current ESRS S1-17 edition.
  • Own-workforce matter scope.
  • Internal concern channel, grievance mechanism, OECD National Contact Point or other qualifying source channel.
  • Employee, non-employee in own workforce, unknown or combined affected population where source reported.
  • Issue area without inferred sensitive category.
  • Discrimination-exclusion flag.
  • Filed, transferred, withdrawn, open, closed or other source-reported status.
  • Duplicate or linked-case key.
  • Retain the exact measurement-source edition with every observation.
  • One unit is one deduplicated complaint filing, not one complainant, affected person, allegation, incident, or substantiated finding.

Record-specific limitations

  • Channel awareness, accessibility, retaliation risk, trust, anonymous reporting and legal culture strongly affect filing levels. A higher count can reflect better access rather than worse conduct. The count says nothing about merit, severity, remediation or prevalence.

Interpret this metric with the stated reporting boundary, period convention, value shape, and unit. Results prepared with different boundaries or conventions may not be directly comparable.

Measurement evidence supports the core record-specific claims described above. Corroborative evidence can support limitations, while compatibility and status sources provide their separately labelled context. None of these cards by itself determines an organisation's legal applicability, filing readiness, assurance status, or compliance conclusion.