Product and service information and labeling noncompliance incidents
Measurement answer
What this metric measures
Distinct incidents in which product or service information or labeling was determined not to comply with a named regulation or voluntary code.
Specification
Metric specification
- Result format
- Structured table
- Unit
- Distinct information and labeling noncompliance incidents
- Reporting basis
- Reporting period
- Aggregation
- Add only non-overlapping records after applying the stated identity and deduplication controls
- Pillar
- Social
- Topic
- Consumers and product responsibility
- Controlled domain
- Consumers and end users
- Entity type
- Metric
Reporting boundary
Add only disjoint incident matters. Keep information and labeling, marketing-communications, and health-and-safety incident populations separate.
Verified source occurrences
Framework coverage
This is one canonical metric. The bindings below show every verified framework occurrence without creating duplicate metric pages. Edition, disclosure, role, and relationship remain source-specific.
- Adopting DisclosureSource evidence
GRI Standards
- Publisher
- Global Reporting Initiative
- Edition
- 2016
- Requirement
- Not Specified
- Relationship
- Defines Disclosure
- Mapping outcome
- Direct Evidence
- Source locator
- Disclosure 417-2, PDF page 9; definitions, PDF page 11
Value structure
Dimensions and units
- Unit
- Distinct information and labeling noncompliance incidents
- Reporting basis
- Reporting period
Unit meaning: A non-negative count of distinct incident matters under the named rule and event basis; affected labels, products and outcomes are attributes, not automatic extra incidents.
Table fields and units
- Incident identity
- Product or service
- Rule
- Authority
- Jurisdiction
- Information or labeling subject
- Outcome
Published dimensions
- product or service
- category or model
- market and jurisdiction
- regulation or code
- information or labeling subject
- authority
- event and decision dates
- finding and outcome
- deduplication rule
Disclosure method
Formula information
- Status
- Not applicable
- Formula type
- Structured Disclosure
Disclosure form
No single formulaPopulate the structured fields from qualifying source observations and retain each field-level unit, boundary, status, and method; do not collapse the disclosure into one calculated value.
Verified sources
Evidence and status sources
Sustopedia checked each record-specific claim directly against primary publisher material. Labels distinguish current measurement authority from future compatibility and corroborative, legal, edition, or method status context. Corroborative evidence can support a stated limitation but cannot establish the core measurement by itself.
Measurement evidence
- Measurement evidenceChecked 15 August 2026
GRI 417: Marketing and Labeling 2016
- Publisher
- Global Reporting Initiative
- Edition
- 2016
- Locator
- Disclosure 417-2, PDF page 9; definitions, PDF page 11
Supports: Supports the product and service information and labeling noncompliance incident profile.
Open official source
Use with context
Interpretation boundaries
Method disclosures required
Source-edition basis: GRI 417: Marketing and Labeling 2016, current effective edition at the research cutoff.
- Name the rule, authority, jurisdiction and information or labeling subject.
- Define incident identity and event-period treatment.
- Do not merge this population with marketing or health-and-safety incidents.
Record-specific limitations
- The count depends on applicable rules, enforcement, monitoring and reporter classification.
- It does not measure labeled-unit volume, consumers affected, severity, recall activity, health effects or overall compliance.
Interpret this metric with the stated reporting boundary, period convention, value shape, and unit. Results prepared with different boundaries or conventions may not be directly comparable.
Measurement evidence supports the core record-specific claims described above. Corroborative evidence can support limitations, while compatibility and status sources provide their separately labelled context. None of these cards by itself determines an organisation's legal applicability, filing readiness, assurance status, or compliance conclusion.